RETURNS & EXCHANGE POLICY
Effective Date: 1st January 2025
At The Sign Society we aim to ensure that our customers are completely satisfied with their purchases. Please review our returns and exchange policy below:
Eligibility for Returns & Exchanges
1. Custom Items
Custom-made or personalised items, such as signwriting services and custom workwear (e.g., embroidered or printed uniforms), are non-returnable unless there is a defect in materials or workmanship.
Please double-check all custom orders before finalising, including spellings, logos, sizes, and designs.
2. Non-Custom Items
Non-personalised items such as plain workwear can be returned or exchanged within 14 days of purchase, provided they are:
- Unused and in the same condition as received.
- In the original packaging with all tags attached.
3. Defective or Damaged Items
If an item is defective or damaged due to an error on our part, we will:
- Offer a replacement or full refund.
- Cover any return shipping costs for defective items.
- Defects must be reported within 7 days of receiving the item, with proof of purchase and photographic evidence of the issue.
Process for Returns & Exchanges
1. Contact Us
To initiate a return or exchange, please contact us at info@thesignsociety.com.au with your order number and details of the product you wish to return.
2. Return Shipping
Customers are responsible for shipping costs unless the return is due to a defect or our error.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Inspection and Refund/Exchange
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund or exchange.
Approved returns will be processed within 5-7 business days. Refunds will be credited to your original payment method.
Non-Returnable Items
- Personalised/custom products.
- Items not in their original condition or damaged due to misuse or improper care.
- Sale or clearance items (unless defective).
Exchanges (If Applicable)
If you need a different size or product, please contact us. Exchanges are subject to stock availability.
Refunds
Refunds will be issued in the same form of payment used for the original transaction. Please allow up to 10 business days for the refund to reflect in your account.
Contact Us
For further assistance with returns, exchanges, or inquiries, feel free to reach out to our customer service team at info@thesignsociety.com.au or call us at 03 4819 7450.
This policy covers both custom and non-custom products, with clear guidance on returns, exchanges, and dealing with defective items to help avoid confusion for customers.
